Small Business1 min read
Business Email for Restaurants & Food Businesses
Catering inquiries, supplier orders, and reservations — why cafes need more than Instagram DMs.
Part of the collection Business email, industry by industry
Event planners and corporate catering buyers email catering@ — not your personal phone. Miss the inbox, miss the order.
Quick summary
- catering@ or events@ — corporate orders and private events, often from planners on deadlines
- reservations@ — group bookings and special requests
- orders@ or purchasing@ — suppliers, invoices and delivery changes
- jobs@ — applications, so CVs do not bury customer mail
- Put the mailboxes on the phone the manager already carries — OquMail works in the phone’s built-in mail app over IMAP/SMTP
Split the inbox by who writes to you
- catering@ or events@ — corporate orders and private events, often from planners on deadlines
- reservations@ — group bookings and special requests
- orders@ or purchasing@ — suppliers, invoices and delivery changes
- jobs@ — applications, so CVs do not bury customer mail
Why social DMs are not enough
Catering buyers and event planners work through email: they send briefs, need written quotes and forward your reply to whoever approves the budget. A message request on a social app is easy to miss and cannot be forwarded to finance. A catering@ address on your website gives them a place to send the order, and gives you a searchable record of what was agreed.
Make it work for a busy kitchen
- Put the mailboxes on the phone the manager already carries — OquMail works in the phone’s built-in mail app over IMAP/SMTP
- Agree who answers catering@ each day and how fast
- Reply to quotes with prices, dates and headcount in writing, even after a phone call
- Confirm any supplier request to change bank details by phone before paying