Small Business1 min read
Business Email for Hotels & Short-Term Rentals
reservations@, concierge@, and guest communication that matches your listing brand.
Part of the collection Business email, industry by industry
Guests book on trust. Confirmation and support mail from your property domain is easier to trust and harder to confuse with phishing.
Quick summary
- reservations@ or bookings@ — direct bookings, date changes and group requests
- frontdesk@ or hello@ — arrival questions, directions and late check-in
- events@ for weddings and corporate stays
- accounts@ for invoices from suppliers and booking platforms
- Answer booking questions from reservations@ so any colleague on shift can pick up the thread
Addresses guests look for
- reservations@ or bookings@ — direct bookings, date changes and group requests
- frontdesk@ or hello@ — arrival questions, directions and late check-in
- events@ for weddings and corporate stays
- accounts@ for invoices from suppliers and booking platforms
Why the property domain helps
Guests often get mail from a booking platform, a payment provider and the property itself. When your own messages come from yourproperty.com and match your website, guests can tell them apart from phishing that imitates booking sites. It also means the property keeps its guest history when staff move on.
Everyday practices
- Answer booking questions from reservations@ so any colleague on shift can pick up the thread
- Never ask guests to send full card numbers by email; use your payment system’s secure link
- Keep check-in instructions in a saved reply so every guest gets the same details
- Set up mailboxes on staff phones through IMAP/SMTP so the front desk can reply away from the computer