Guides1 min read
Shared Inbox vs Individual Mailboxes: What Small Teams Should Use
support@ as a shared mailbox or separate seats? Compare workflows, accountability, and how to structure addresses on a free plan.
Early teams debate one login for support@ versus individual seats. Shared credentials break accountability and MFA; too many individual mailboxes waste licenses.
Recommended hybrid
- Role addresses: support@, sales@, billing@
- Personal mailboxes: firstname@ for outbound ownership
- Forward role mailboxes to a triage person until you hire support
- Migrate to individual access with admin audit as you grow
OquMail’s fifteen free mailboxes let you experiment without per-seat math.