Guides1 min read
How Many Business Email Addresses Does Your Company Actually Need?
Role-based inboxes vs personal mailboxes — a simple framework for startups and small teams deciding on sales@, support@, and per-person addresses.
The 5-address starter kit
- founder@ or firstname@ — leadership and partnerships
- hello@ or info@ — general inquiries (can forward to a group)
- support@ — customer issues (keeps SLA searches clean)
- billing@ — invoices and payment threads
- noreply@ — transactional API mail only
When to add per-person mailboxes
Once more than two people send external email daily, give everyone firstname@yourcompany.com. Role addresses stay for queues; personal addresses carry accountability.