Fix: not receiving any email on my domain
What "not receiving any email on my domain" means and exactly how to fix it — with the DNS or client change that resolves it for good.
Seeing "not receiving any email on my domain"? Here is what it actually means and the specific fix — not generic advice. Most email errors trace back to DNS or an encryption setting, and both are quick to correct.
Quick summary
- Confirm the MX records (the settings that tell the internet where to deliver email for your domain) points to mail.oqumail.com priority 10.
- Delete stale MX records from a previous provider.
- Verify the mailbox exists and the domain shows verified in OquMail.
- Send a test from an outside account and watch the bounce, if any.
- Send a test message and check it lands in the inbox, not spam.
What is happening
Inbound mail fails when MX is missing, wrong, or still points at an old host.
How to fix it
- Confirm the MX records (the settings that tell the internet where to deliver email for your domain) points to mail.oqumail.com priority 10.
- Delete stale MX records from a previous provider.
- Verify the mailbox exists and the domain shows verified in OquMail.
- Send a test from an outside account and watch the bounce, if any.
Confirm it is resolved
- Send a test message and check it lands in the inbox, not spam.
- In Gmail, use "Show original" to confirm SPF, DKIM and DMARC all pass.
- If it persists, re-verify your domain in the OquMail dashboard.
Common questions
How long does fix take for a small business?
Most teams finish domain connection and first mailboxes in under an hour. DNS propagation is often minutes; in rare cases wait up to 24–48 hours. OquMail shows live verification so you know when you are ready.
Do I need technical experience to set up business email?
No. If you can log into where you bought your domain and paste a few lines of text, you can set up professional email. OquMail guides you step by step and verifies when DNS is correct.
Can my small team use business email for free?
Yes. OquMail's free plan includes up to 15 mailboxes on your own domain with webmail, guided SPF/DKIM/DMARC setup, and a transactional email API — no credit card required.
Free business email on your own domain
OquMail gives you up to 15 mailboxes on your domain — free — with guided SPF/DKIM/DMARC, webmail, IMAP/SMTP for any mail app, and a send API. Most teams are live in under fifteen minutes. Start at oqumail.com.
Get started free