The business email addresses an online store actually needs
Which mailboxes to set up for an online store — a practical address map (orders@ support@ returns@…) you can create free on your own domain. Learn business…
Running an online store, you do not need a mailbox for every person on day one — you need the right shared addresses so nothing important lands in a personal inbox. Here is a practical address map for an online store, all free on your own domain.
Quick summary
- orders@yourdomain.com
- support@yourdomain.com
- returns@yourdomain.com
- wholesale@yourdomain.com
- hello@yourdomain.com
Addresses an online store should set up
- orders@yourdomain.com
- support@yourdomain.com
- returns@yourdomain.com
- wholesale@yourdomain.com
- hello@yourdomain.com
Why these, specifically
Order and return emails on your domain build buyer trust and reduce chargebacks from "is this legit?" doubts.
How to structure them
- Create the role addresses above as mailboxes (or shared aliases) on your domain.
- Give each teammate their own name@ mailbox as you hire.
- Put billing and support on role addresses so coverage never depends on one person.
- Use a memorable primary like hello@ or info@ for general contact.
The cost
On OquMail this is free — up to 15 mailboxes on your own domain, with guided DNS and webmail. Most of the addresses above fit comfortably in the free plan, so an online store can look established without a monthly bill.
Common questions
How long does the business email addresses an online store actually needs take for a small business?
Most teams finish domain connection and first mailboxes in under an hour. DNS propagation is often minutes; in rare cases wait up to 24–48 hours. OquMail shows live verification so you know when you are ready.
Do I need technical experience to set up business email?
No. If you can log into where you bought your domain and paste a few lines of text, you can set up professional email. OquMail guides you step by step and verifies when DNS is correct.
Can my small team use business email for free?
Yes. OquMail's free plan includes up to 15 mailboxes on your own domain with webmail, guided SPF/DKIM/DMARC setup, and a transactional email API — no credit card required.
Free business email on your own domain
OquMail gives you up to 15 mailboxes on your domain — free — with guided SPF/DKIM/DMARC, webmail, IMAP/SMTP for any mail app, and a send API. Most teams are live in under fifteen minutes. Start at oqumail.com.
Get started free